Existing comments don't appear on page unless following link from FB.

I'm having a strange problem, which I cannot seem to figure out.

When you navigate to the page from a menu within my website, it shows a comment form, but not existing comments.

When you navigate to the page from a link included with a user's comment on Facebook, all the comments are displayed properly.

For example. Here is a link of the actual page from the website. If you scroll to the bottom, you won't see any comments. Just an empty comment box:
www.78entertainment.com/pod/index.php?op...od-camping&Itemid=55

When someone posts a comment, their comment appears in my Facebook news feed, and if I click the link THERE, all the comments appear on the page appropriately. However, the URL is CLEARLY different on Facebook. It contains extra Facebook parameters.
www.78entertainment.com/pod/index.php?op...6541794420#ffa99f104

I'm not sure why the comments don't appear on the page properly if I navigate to it from within the website.

Here is some important information.

-This menu item is leading to a component called EventList. The comment form is generated on the page, using the comment embedding tag.
{JFBCComments colorscheme=light} in the component's template file.
- Another problem is that it is using the DARK color scheme despite my specifying the light color scheme in BOTH the JFBConnect configuration and the embed tag. I cannot get it to display in light colors. I've tried clearing my cache but that didn't help.

I am using v4.1.2
Joomla v1.5.24

Looks like the problem is stemming from a bit of parameter in the url ":2012-pod-camping" which I'm sure is from EventList, but I'm not sure WHY.
I will look into it.

In the meantime, I'm still having issues with the color scheme.

troykristoffer wrote: Looks like the problem is stemming from a bit of parameter in the url ":2012-pod-camping" which I'm sure is from EventList, but I'm not sure WHY.
I will look into it.

In the meantime, I'm still having issues with the color scheme.

Hello,
FB comments are stored in FB's databases and JFBC has nothing to do with that.
more important, FB comments are assigned a specific URL, so www.domain.com/index.php?id=1 will always have different comments than www.domain.com/index.php?id=2 (even if the only diff between the URLs is a single parameter). in your case you are clearly showing us 2 different URLs.


I've just commented on the first URL (the one that was empty of comments), and I can see my comment.



you should special attention to the way links are created (menu links, article links, external links pointing to pages on the website) since you might get multiple URLs for the same actual page, and then loss some comments.

Hope that helps understand the problem.

Mati

Hi Mati,

I'm viewing the page at this URL: (The one that didn't show any comments before:)
www.78entertainment.com/pod/index.php?op...od-camping&Itemid=55
I don't see your comments at all. It is empty. Did you delete it after you posted?

I realize that the discrepancy I was experiencing was because it was essentially two different pages with the same content, but I don't know why or how the users got to the wrong version of that page to leave comments. But, that's my problem, not yours. I'll deal with it.

I am still bothered by the color scheme though. Why is it showing dark when it should be light? Even on the the regular non-tag comments are dark.

If you go to the front page of the website (www.78entertainment.com/pod) and click on the title of one the articles there to view, you'll see that those are all dark as well even when I have set all settings to "light" in the configuration. Puzzling! I don't believe I had this problem before but maybe I just didn't notice.

Thanks for your time!
-Troy

Hello,
the comment I've made is still there:

but no, I cannot see any other comments.
my guess is that it's something to do with the comment moderation (look for the FB moderation link).

as for the dark theme, have you set it in both the general component configuration and maybe also in the module (if you are using)?

Mati

Hello,
look at FB's Comment Documentation (look at the bottom), where you'll see you have to have admin rights on those comments.
in JFBC -> Social -> Open Graph, add a new line with the value:
let us know if that helped.

Mati