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Topic-icon Every JFB function has diseppeared....

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14 years 4 months ago #18832 by maurizio.gabriele
Some days ago, Fan module, Like plugin and comments (inside articles) simply disappears from the used module position and from the article body.
I suspect a conflict with other plugins.
I've tried to unpublish some plugins, but without success.
i've tried also to upgrade JFB, but nothing happened.
The FB app is Ok, The dashboard seems ok, with all components checked in the right way.
I know that the question is a little bit "strange", but it corresponds to reality...
Do you have any suggestion?
Thank You
Maurizio
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14 years 4 months ago #18841 by alzander
Maurizio,
Can you let us know a page where we can see what's happening? You're correct that this is usually caused by an extension conflict. Seeing the page will help verify that and hopefully let us give some suggestions and to possible solutions.

Thanks,
Alex
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14 years 4 months ago #18857 by StreamRadio
I got the same issue on my website (www.streamradio.ca) .... all feature have desapered on my web site (like button, login button, stream, fanbox .....) you have the same issue ... your facebook login button to the support forum have desapered ..... help me asap please
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Support Specialist
14 years 4 months ago #18858 by alzander
This is a bug with Facebook itself. You can see their platform status on the page below:
developers.facebook.com/live_status

There is nothing that can be done in JFBConnect to fix this issue. It requires Facebook to fix their Javascript SDK. Once done, everything should return to normal.

Thanks,
Alex
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Support Specialist
14 years 4 months ago #18859 by alzander
The status of the underlying bug was just changed to "Fixed", and things are looking better now. If you're still having issues, give it about 20 minutes for the rollout to fully get pushed. After that, if you're still having issues, let us know.

developers.facebook.com/bugs/203275643103137

Thanks,
Alex
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14 years 4 months ago #18861 by jaguar3d
Good afternoon, i just wanted to share that the sites I have installed this too have all the facebook portion disappear. Is there something i need to do on my end? Maybe the roll-out may take all day? thanks for any info.

Hugo
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Support Specialist
14 years 4 months ago #18862 by alzander
Hugo,
You shouldn't still be seeing issues from the bug report mentioned above. If you are, please try clearing the cache of your browser, which may have cached the Facebook Javascript file. It shouldn't, as that file is set to be non-cacheable, but sometimes browsers think they're smarter than the rest of the world.

If that doesn't work, please post (or Private Message) the URL of a page with the issues, and we'll look to see if it works for us or if there's some other possible explanation.

Thanks,
Alex
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14 years 4 months ago #18863 by StreamRadio
Hi alzander,

yes the issue was now resolved on my site since Facebook have fixed their issue. Thanks for the support.
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14 years 4 months ago #18865 by jaguar3d
Just wanted to confirm that all is well. Thanks Alex for the great support as always. Have a great weekend all :)

hugo
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14 years 4 months ago #18870 by maurizio.gabriele
I still have the same problem.
I've tried erasing cache but without success.
My web site is in a test area, protected by password. How can i send you a private message with the link ?
Thank You
Maurizio
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  1. Forum
  3. Discontinued Products
  5. JFBConnect Joomla 1.5 Support (CLOSED)
  7. Every JFB function has diseppeared....
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