Problems with Installation

Frank,
JFBConnect is very stable, and is used on thousands of websites. Sometimes, server and Joomla configurations cause issues, and we'll be happy to help get you to the bottom of them.

To diagnose white page/blank page errors, please go into Global Configuration area of Joomla and set "Error Reporting" to Maximum. Then, re-enable the offending plugin. You should be presented with a PHP error that will help us narrow down what the issue is.

If the error is simply a timeout or memory error, please try the following:
* Disable any JFBCProfile plugins you have enabled
* Go to the JFBConnect -> Configuration area
* Hit Apply. You don't need to change any settings.
* Re-enable just the JFBCProfile plugins you need (if you enable JomSocial plugin, make sure you have JomSocial installed, etc).

Hope one of the above helps start narrowing things down, but if not, let us know the error and we'll go from there.

Thanks,
Alex

Frank,
With Error Reporting set to maximum, the white page isn't showing any errors? That makes things a bit more difficult to diagnose as it means your server is likely 'fixed' to not allow error reporting to show on the page, just written to logs. If you know where the error log is for your server, that'd be helpful.

I don't think the map is the issue. It's possible that will be another issue to solve, but likely not the cause of your current problem.

So, without that error reporting, can you let me know if simply enabling the JFBCSystem plugin immediately causes the white page, or does it only occur after you do something (Click the Login with Facebook button, visit the home page, etc). Also, can you explain what you mean by "Without system plugin I get a lot of output". What output are you getting? Are they errors, weird looking tags, or something else?

Any information you can provide on what's happening will help us come up with a better solution.

If possible, feel free to send us a super admin account so that we can access the admin area of your site to try to understand what's going on ourselves.
You can Private Message me the credentials by clicking the arrow under my picture (<----) and hitting the mail icon.

Thanks,
Alex

Frank,
Not sure what's doing that. Right now, JFBConnect seems to be disabled, so it's hard for us to test or diagnose anything.

Can you go into the Help -> System Information area of Joomla, and then into the PHP Information area. Look for the following things:
First check that you're running at least PHP 5.2 first. PHP 5.0 or 5.1 is generally ok, but very old. If you're running PHP 4, that will not work at all.

Then, search for "curl". You should see a line like below somewhere:Make sure that it does say cURL is enabled.

Then, search for "mhash". If you see something like:That's a problem. MHash is an old add-on for PHP. It's conflicts with the built-in functions in PHP 5.1.2+, and should not be installed for any version after that. If it is installed, you'll need to contact your hosting provider to have it removed to successfully work with JFBConnect (it's a Facebook requirement, not ours).

Hope that helps you start getting to the bottom of things.

Thanks,
Alex

Frank,
Thanks for the file. It definitely helped.

The "Hash" library, which is enabled with PHP by default, was not built into your PHP installation. That needs to be enabled by your hosting company or whoever manages your server. It's not something we can do.

When enabled, you should have a section in your PHP Information area that looks like:
The reason you're getting the white page is likely that you're getting a Fatal PHP Error trying to decode some of the returned values from Facebook (which identify the user). There's no way we can get around this in JFBConnect as it's a standard PHP library that we expect to be installed, and rely on.

Let us know if you need more information. Of course, if you can't get it installed, we do have a 30-day money back guarantee. Obviously, we'd prefer you to get it working, but also don't want to leave you stranded in case you can't.

Thanks,
Alex

Frank,
No problem for the help. It's what we're here for. We have a lot of checks for common issues, as white page errors are extremely frustrating. Unfortunately, this just wasn't one of those common problems.. sorry you got bit.

Definitely let us know if you run into anything else, and good luck!
Alex