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Topic-icon LIKE and COMMENTS showing on some K2 items and not others

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14 years 4 months ago #18363 by chancedevore
Hello,

I am noticing some inconsistencies with K2 auto populating the LIKE and COMMENTS for items. Some categories are showing the LIKE/COMMENTS and others are not. See links below.

alterimagerecordings.com (main site)
alterimagerecordings.com/air-releases/it...ts-air-volume-2.html (K2 item showing LIKE/COMMENT)
alterimagerecordings.com/artist-alterimage-menu.html (K2 item (ARTIST CATEGORY) NOT showing LIKE/COMMENT)
alterimagerecordings.com/chloe-harris.html (K2 item (SAME ARTIST CATEGORY) showing LIKE/COMMENT))

Nothing in INTERVIEWS is showing the LIKE/COMMENT as well.

I have selected LIKE/COMMENTS to be published in items only. Not category or latest. I do not want that published as you can see my layouts for latest and category restrict the space to allow these additions. ITEM ONLY.

I am not using the {JFBC) tag. This is auto populating. To use the tags on every article would take too much time as the site has a lot of content. I was wondering if this could do with a permission issue when authored becase I got that Juser ID 65 error last week and had to create a new user and assign 65 in the mySQL table because that user was deleted after I installed JFBConnect. I also wondered if this was due to menu publication. I have chosen menu>K2>xxxx to publish all menus. I tested this theory on direct linking and that is why I provided the above artist links to show it working on one page and not the other.

I am stuck on this as I have been throwing spaghetti at the wall with these theories to fix this and would like your help.

I am running JFBConnect 4.1.1 (purchased last week)
Joomla 1.5.25
PHP Version: 5.2.17
Database Version: 5.1.56
Database Collation: utf8_general_ci
Linux Apache server

Thanks in advance.
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14 years 4 months ago #18452 by alzander
Sorry for the delay in getting back to you on this question.

First off, great looking site! :)

As to your issues, I'm not sure why that's happening. The best, quick, suggestion I can have is to go into the JFBConnect Social configuration area and set the social buttons for K2 - Like to show in all categories with no articles set for inclusion or exclusion. Basically, set it to show on everywhere and see if that works.

If it does show properly, then slowly add exclusions (per category or item id) for the areas you don't want it to show.
If it doesn't show properly, try adding the specific K2 item ID to the inclusions field, and see if it shows properly.

If none of the above helps, we'd recommend trying to disable your SEF extension temporarily (assuming it's sh404SEF). While disabled, try navigating to some of the good and bad pages and see if there is any difference in behavior. It's possible that the SEF extension is altering the URLs in a way that we can't detect the type of view. If that doesn't help, please post a 'good' URL and a 'bad' URL in the non-SEF (index.php?option...) form. That may help us debug further.

Thanks,
Alex
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14 years 4 months ago #18565 by chancedevore
Thanks for replying.

I have tried all of the above suggestions with no results. I was using the joomla based seo, not sh404SEF. I have that disable and have provided a good and bad link for you.

Good
alterimagerecordings.com/index.php?optio...oe-harris&Itemid=121
Bad
alterimagerecordings.com/index.php?optio...alterimage&Itemid=70

I have left SEO off for now. I may install this over on the sandbox on another site for debugging purposes but for now I hope you can help.

Thanks again.
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Support Specialist
14 years 4 months ago #18570 by alzander
No problem for the reply, it's what we're here for.

Thanks for disabling SEO. You can re-enable it, since those links will still work with SEO enabled.

As for the issue though, I'm not seeing any reason why it would work on one page and not the other from the description you give of your settings. Either it's something in K2 stripping that content (unlikely) or something in JFBConnect improperly detecting K2/the article on those pages. Not sure why that would happen, and we haven't heard of that issue before. If you get another debug site setup, and we can get admin access, we can gladly try to debug further. We can try some things on your live site, but would of course prefer a dev site.

Thanks,
Alex
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14 years 4 months ago #18575 by chancedevore
Thanks Alex

I sent you a pm so you could look around the back end. If you need to turn on debug, go ahead.

Thanks.
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14 years 3 months ago #19519 by chancedevore
Hi,

I left you access a while ago. Did you have time to look at this?
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14 years 3 months ago #19525 by mtk

chancedevore wrote: Hi,

I left you access a while ago. Did you have time to look at this?

Hello,
could you please send access to me too so I can try and help?

Mati
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