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Topic-icon Jomsocial fields information on registration not imported.

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14 years 5 months ago #17783 by plantarportugal
Hello! First of all congratulations for such a great component!

We have installed it without problems, but we have an issue here with the integration with JomSocial.
After a user fills the required fields on registration form, that information doesn't get imported to the profile.
The registration is done, but when you check out someone's profile there's no information about the user.
How can we solve this problem?

Regards,
HLL

User creation: Full Joomla User
File Attachment:


Facebook Integration for JomSocial
File Attachment:


Registration Process
File Attachment:
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Support Specialist
14 years 5 months ago #17794 by alzander
Well that's obviously not good. There's a few things that can cause this, and we'll help you get going how we can.

First, please make sure that the user is properly created in Joomla. Mainly, the username they select and email from Facebook is indeed created correctly, right? Additionally, it looks like you have the Bio field from Facebook set to auto-import. Is that field coming in? It will help us to know if the auto fields, versus the manually input fields, are being imported.

Then, can you let me know any other User Plugins you have enabled? Many times, when profile data doesn't import, it's because of a conflicting User plugin.

Finally, if nothing seems out of the ordinary, or you don't have other User Plugins other than Joomla/JFBConnect, can you let us know your JomSocial and Joomla versions, and we'll see what else we can come up with.

Thanks,
Alex
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14 years 5 months ago #17798 by plantarportugal
Hello,

That's it! Probably there´s a conflict with different user plugins!!
If i send you the credentials to access our website admin area, would you please have a look to it?!

Regards,
HLL
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Support Specialist
14 years 5 months ago #17799 by alzander
Can you tell us what other User plugins you have enabled, or even try disabling all but the Joomla and JFBConnect User plugins and see if that fixes it?

While you can give us access, you know your site better than we ever will. So testing with certain plugins disabled will likely be easier for you to know the ramifications better than us. If you do narrow it down to a specific plugin though, we'll gladly do what we can to work around any conflicts that may be occurring.

Thanks,
Alex
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14 years 5 months ago #17800 by plantarportugal
Thanks!

Meanwhile I'm sending the access in case you want to have look.

Regards,
HLL
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14 years 5 months ago #17801 by plantarportugal
I've narrowed the user plugin list, but so far nothing changed.

Active User's Plugins
User - Joomla!
User - Jomsocial User
User - JFBConnect Facebook
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14 years 5 months ago #17804 by plantarportugal
The problem doesn't seems to be the user plugins.
What can we do now?
JomSocial version: 2.2.1
Joomla version: 1.5.24
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Support Specialist
14 years 5 months ago #17813 by alzander
We did some testing tonight and think we've localized the problem for some configurations. We'll be doing some more testing tomorrow, and likely have a new profile plugin available for JomSocial sometime tomorrow that should fix this issue for those users affected.

Sorry for the trouble, and thanks for the report,
Alex
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14 years 5 months ago #17845 by plantarportugal
Hello Alex,

We would be much appreciated if you could have the new profile plugin available soon.

Many thanks,
HLL
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Support Specialist
14 years 4 months ago #17874 by alzander
I just emailed you the newest JomSocial profile plugin, v4.1.1 to the email address you have on file here at sourcecoast (info@...). If you'd like it sent somewhere else, please let us know.

We'll be releasing this plugin in the JFBConnect v4.1.1 release, due out tomorrow, but wanted to get it to you sooner since it was causing you issues. If you run into problems with this version, please let us know.

Thanks,
Alex
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  1. Forum
  3. Discontinued Products
  5. JFBConnect Joomla 1.5 Support (CLOSED)
  7. Jomsocial fields information on registration not imported.
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