× Joomla Facebook Connect support forum

Topic-icon Username/Email Already in Use

Active Subscriptions:

None
16 years 11 months ago #1636 by jwalkow
Hi,

I installed JFBConnect with no problems. I am running Community Builder as well. However, EVERY TIME a new user logs in through JFBConnect, no matter what, he/she gets the message "That Username is already in use" and the same goes for E-Mail Addresses. i turned off all authentication except JFBConnect and all my setting are "NO" when it asks if AJAX should check if emails are in use, etc. on both global and JFBConnect setting.

Please help. My site cannot 'Go Live' when people can't register. Please let me know if you need any additional info and please help, this is really stumping me :(
The topic has been locked.
Active Subscriptions:

None
16 years 11 months ago #1643 by jwalkow
Does anyone have any idea what would cause this?

I want to clarify...this happens ONLY when a new user clicks on FB Connect button and then gets brought to the registration screen....any username and any email address entered says it's already in use.

Please help, this was a commercial extension and so far support has been extremely slow.
The topic has been locked.
Support Specialist
16 years 11 months ago #1646 by alzander
We do not use the built in AJAX setting for Community Builder as there were issues with using that, so turning it off in CB does not turn off our AJAX checking.

If you can provide the site name, we can look into the response the AJAX is returning and try to determine a cause for the constant rejection.
The topic has been locked.
Active Subscriptions:

None
16 years 11 months ago #1647 by jwalkow
<!-- w --><a class="postlink" href="www.industrythoughts.com">www.industrythoughts.com

Thank you so much, I really appreciate it.
The topic has been locked.
Support Specialist
16 years 11 months ago #1654 by alzander
I could swear I posted this earlier, but it's not showing now :D

The issue doesn't have to do with your SEF or anything, it's actually with that GoDaddy banner at the top. We make an AJAX call to our component to return a '1' or '0' (true or false) if the username or email is available. Unfortunately, that banner is being inserted into any pages that are returned, so it's not returning what we're expecting. You can see for yourself by using the following link:
<!-- m --><a class="postlink" href="www.industrythoughts.com/?option=com_jfb...le&username=testname">www.industrythoughts.com/?option ... e=testname

You can see the GoDaddy banner with a '1' at the bottom indicating the name is available. However, our code is reading all the other gobbledy-gook and seeing it as a 'false'. If you can, I would highly suggest disabling that banner if at all possible as that will cause havoc with any AJAXy features in any components. If that's not possilble, you can remove the two 'onblur' lines on the username and password fields in the following files. That will remove the ajax functionality:
componentscom_jfbconnectcomponentviewsloginregistertmpldefault.php

Good luck.
The topic has been locked.