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Topic-icon FB login stop to works.

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14 years 5 months ago #17200 by m.iannozzi
Facebook login have stopped to works. When I login with facebook account I receive this error

Server error
The website encountered an error while retrieving www.xxxxx.com/component/jfbconnect/?task...User&return=Lw%3D%3D. It may be down for maintenance or configured incorrectly.


Alex, I have sent you a private message with all data to access on my site.

Please help.
Thanks a lot.
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14 years 5 months ago #17207 by m.iannozzi
Replied by m.iannozzi on topic FB login stop to works.
Problem solved.
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Support Specialist
14 years 5 months ago #17209 by alzander
Replied by alzander on topic FB login stop to works.
Sorry for the delayed response. Catching up a little from the holiday weekend. We're glad you got the issue fixed, but if you run into anything else, definitely let us know!

Thanks,
Alex
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14 years 5 months ago #17299 by fourrealtalent
no changes have been made to my website. and the FB Login stop working what happened?
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Support Specialist
14 years 5 months ago #17300 by alzander
Replied by alzander on topic FB login stop to works.
Bradford,
What version of JFBConnect are you using? If it's 3.x, Facebook discontinued support for the authentication mechanism used in that version earlier this month. We've sent multiple newsletters, created a few blog posts, and tweeted about the update over the last few months, so hopefully that's not it. If you are on 3.x though, upgrading to 4.0 should fix your problem immediately.

If that doesn't help, we'll help you figure out the problem however we can.

Thanks,
Alex
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14 years 5 months ago #17302 by fourrealtalent
Alex,
I just checked we are on 3.1.2. How do i get the 4.0.3 version and is it an easy upgrade?
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Support Specialist
14 years 5 months ago #17303 by alzander
Replied by alzander on topic FB login stop to works.
You'd need to renew your subscription to get access to the newest release. Once subscribed, the files will be in your "My Subscriptions" area.

Upgrading is an easy process of installing the new version and checking that your settings are still correct. There have been a ton of new features since 3.1, but all the old features should still work pretty much as before. The full upgrade guide can be found below:
www.sourcecoast.com/jfbconnect/docs/upgrade-guide

If you're interested in the full changelog of updates from 3.1.2 to 4.0.3, that can be found in the changelog:
www.sourcecoast.com/jfbconnect/docs/changelog

Hope that helps,
Alex
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