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Topic-icon jfbconnect not working after update

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14 years 6 months ago #16567 by fb_1368404742
Hi Alex, i just installed jfbconnect last version and when i hit "Login with facebook" the popup open and close without doing anything.

My domain is terrachat.com.pt

Can you take a look at this please? i have a lot users connected with jfbconnect component by now..

Sincerely
Daniel Q.
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14 years 6 months ago #16569 by geocha
i think im having the same problem! i just purchased the damn thing and all the modules won't work. i click on them and nothing happens! fell like i just got played.

some one explain this.

My domain is www.utsimag.com
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Support Specialist
14 years 6 months ago #16570 by alzander
Wow, a little respect please. If ever we couldn't fix your problem, we have a refund policy just in case. However, both of your sites both have the same issue. You have other Facebook extensions installed which are conflicting with JFBConnect. On each, you have other extensions which are loading the Facebook Javascript Library again, and in an older way which causes problems with the newer way that JFBConnect requires the Facebook Javascript library to be initialized.

I don't know the extensions that you're using on either of your sites, so I can't tell you exactly what to disable. However, if you open the HTML of your page, and search for "all.js", you'll each see it in there twice. It should only be in there once. Once that's fix, I think you'll be fine.

Hope that helps,
Alex
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14 years 6 months ago #16574 by fb_1368404742
Hey Alex, i was just asking for help, thanks for pointing me that out.
It seems i always had those peace of code there and wasnt conflicting, but i just got an email from facebook developers saying that the protocol have changed, so that might be the problem.

Can you tell me wich all.js should i get rider? the one right before tag or the other at the bottom?

P.S: i hate when others brake in into my posts and start bitching around!
Sincerely
Daniel Q.
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14 years 6 months ago #16576 by fb_1368404742
Ok thanks to your hint i could solve this issue, i had the plugin System - Facebook SDK activated and i just disabled and everything runs smothly.

Thanks Alex you always had an excelent support wich this awesome extension deserves,

Sincerely
Daniel Q.
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Support Specialist
14 years 6 months ago #16580 by alzander
Daniel,
Glad to hear you got it going! Things change all the time on Facebook's end and JFBConnect. It's always possible conflicts can arise, but having that code in there definitely would have caused problems eventually.

George,
Hope this helped you too, but if you're still running into issues, just let me know.

Thanks,
Alex
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