× Joomla Facebook Connect support forum

Topic-icon Error on connection

Active Subscriptions:

None
14 years 6 months ago #16548 by fb_603310403
hello !

Some of my users had an issue trying to create an account to our website.

www.salsamundo.org

I tried this morning and i had the error hereunder.



However, people are connected
awesomescreenshot.com/0fdps5sa4

So what can happen ?

Regards
The topic has been locked.
Support Specialist
14 years 6 months ago #16555 by alzander
Replied by alzander on topic Error on connection
Florian,
If you open the HTML of your home page, and search for "all.js", you'll see it come up twice. That file is the Facebook Javascript library, and it should only be on the page once. Please disable any other Facebook integration plugins, modules, or components you may have installed, and that should hopefully fix the problem. If not, let us know.

Just so you know, when the library is included twice, it will be completely browser dependent on if that issue would arise, depending on which of the all.js files loads first. That could explain why some users don't have issues and others do.

Keep us posted on how it goes, and good luck,
Alex
The topic has been locked.