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Topic-icon Comments Problem

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14 years 7 months ago #14555 by lppier
Comments Problem was created by lppier
www.play-guitar.sg/index.php/store#ecwid...duct&product=6883165

See the above link - I have the notify me of comments in JFBConnect enabled but I didn't get the notification.
I assume that my customer did not click "post to facebook" - most people wouldn't - is there any way to get notified of the comments even if they do not click "post to facebook"?

Also, I tried by myself and realised that the comments don't really get posted on Facebook (when i click post to facebook) - so that's not working for me either.

Please help, thanks!

Pier.
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14 years 7 months ago #14569 by alzander
Replied by alzander on topic Comments Problem
Pier,
The email notification should occur regardless of whether the "Post to Facebook" box was checked.

I just tested and was unable to see the post as well. It's possible because the Open Graph settings are enabled for the pages with the comment box. Can you enable Open Graph integration in the Social area of JFBConnect? The Open Graph settings are what are used to describe your page to Facebook for wall posts, and may be why (without any info about the page) that Facebook isn't automatically checking the "Post To Facebook" box or actually pushing it to the Wall. JFBConnect will take care of most details for describing your page, but if you want to specify images or titles, you can see the article below:
www.sourcecoast.com/jfbconnect/features/...pen-graph-for-joomla

Hope that helps,
Alex
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14 years 7 months ago #14572 by lppier
Replied by lppier on topic Comments Problem
Seems to work now Alex ... Thank you so much for your excellent support!

Pier.
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Support Specialist
14 years 7 months ago #14584 by alzander
Replied by alzander on topic Comments Problem
Pier,
Glad to hear it! Should you need anything else, just let us know.

Thanks,
Alex
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