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Topic-icon Problem with reveal page feature

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14 years 7 months ago #14564 by lppier
I mean, the https link is ok now but not the initial problem, pls help Alex!

Pier.
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14 years 7 months ago #14570 by alzander
Pier,
It's actually working for me now. When I don't like (or Unlike) your Facebook Page, I see a small graphic with the below text:

Like us to support us and reveal hidden promotions & tablature goodies!

When I like it, I see the page you link to above.

So, from my standpoint, it seems right. What happens now when you try?

Thanks,
Alex
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14 years 7 months ago #14573 by lppier
This one seems to work fine now as well... Turned out to be some ssl setting issues... Thanks Alex!
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14 years 7 months ago #14577 by lppier
Nope... I tried with Google Chrome browser on my PC and there's still a slight issue.
The very 1st time I fire up facebook and go to my page -> then click on "Free tablature and Promotions" (I have previously liked the page) .. it doesn't go to the page I want to go to :
www.play-guitar.sg/index.php?option=com_...d=129&tmpl=component
rather it goes to :
www.play-guitar.sg

Only when I click "Free tablature and promotions" again , will the correct page load up.

PIer.
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14 years 7 months ago #14591 by alzander
Pier,
I'll keep testing from different computers, but I can't seem to get the home page to load after I view the page the first time. Are you trying to open this in a new window, or are you left-clicking it so that the promo page still appears within the 'frame' of your Facebook Page?

One option that you can also try is disabling the "Automatically Log Facebook Users In" option, as there may be a redirection occuring when you are auto logged in, which may be the problem. Test without that, and see if you still run into issues.

Thanks,
Alex
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14 years 7 months ago #14595 by lppier
Hi Alex, then what appears for you the first item you click the free tablature and promotions button? The promotion page?
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14 years 7 months ago #14599 by lppier
Alex, I tried with my wife's account, clicked on the tablature and promotion button and it still shows up the play-guitar.sg home page first, 2nd click on the button and it shows the promotion page. I'm trying to get the page to load within the frame.

Oh, I might add that I disabled any redirection as recommended. See attached "redirection settings"
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14 years 7 months ago #14601 by alzander
Pier,
There was no file attached to the last post. I'm not specifically talking about the redirection settings, but the "Auto Login Facebook Users" in the Login / Logout configuration tab. When I go to your Page, I'm getting "Automatically logging you in with your Facebook credentials", which would cause a redirect, which could be part of your issue.

Please disable that setting, and let us know if you still have issues. That may be what I was missing before (I was already logged into your site, so it didn't auto-log me in.. so I saw the correct page).

Good luck,
Alex
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14 years 7 months ago #14605 by lppier
Yup Alex, it's resolved after disabling auto login Facebook users. I see the correct page now, thanks for your help.

Pier.
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Support Specialist
14 years 7 months ago #14612 by alzander
No problem Pier. Very, very happy to hear we got you going, and sorry for all the trouble.

I'll look into the cause of this, and try to implement a fix in the 4.1 release. I can imagine some ways that auto-login and reveal page don't play nice, but we should be able to put a work around in place.

Thanks for your patience and help in the process,
Alex
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