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Topic-icon New Comment notification via mail does not work

Support Specialist
14 years 10 months ago #11875 by alzander
Rog,
Yup, agree, I'm not getting them by clicking the Like on the page either. The best guess I have is there's a specific Javascript error on your page that may be breaking further Javascript from functioning (like our notifications).

There's a file being included, below, which has the script type=text/javascript tags. Since this is in a Javascript file, it shouldn't have those tags. Can you try disabling the plugin including this file (no clue what it is, or I would have tried) or removing the script tags from that file itself?
plugins/content/trackp1.js

There's some other JS warnings on the page, but the one above is a potentially Javascript-halting bug, which is bad.

If that doesn't work, of course, let us know and we'll keep chugging away at this. We'll get you going!
Alex
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14 years 10 months ago #11876 by rog
OK, I removed the tags in that js-file, but it still doesn't send the mails :(
Thanks for your patience :)
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Support Specialist
14 years 10 months ago #11877 by alzander
Rog,
More debugging.. better results :)

Try it now. I made a minor modification to our Javascript file to encode the URL that we send a little better. Before, it looks like your server was getting very confused by the the URL in the query string (which we send so that we know where the Like/Comment came from). The new encoding seems to be cleaning up that issue nicely.

We'll test more for any ill-effects on our side, but so far, I don't see any reason why this minor change won't be included in our upcoming 4.0 release.

Please let us know how it goes for you, and thank you for your patience,
Alex
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14 years 10 months ago #11886 by rog
Alex,

Nope - unfortunately, still no notification :( Tested it on several articles with likes and comments, nothing came through...
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Support Specialist
14 years 10 months ago #11887 by alzander
Rog,
I just tested again, at first with just my email in the notifications, and then with multiples. I was getting the notifcation for the following articles:
www.se-first.com/Xperia-mini-hands-on-video.html
www.se-first.com/Mix-Walkman-phone-hands-on-live-pics.html
.. and a few others.

I also received a notifcation for a comment on that last article.

I left myself in the people to notify, so that I can see if I get any over the next few hours. Please try again, or see if you got any of the notifications that I just did (a few). I removed some extra debug code I accidentally left on your page, but other than that, didn't do any functional changes. If this isn't working, definitely let us know.. but I'd also, at that point, say to try other email addresses (though you have 2 different domains in there now, so it really shouldn't be the issue).

Thanks,
Alex
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Support Specialist
14 years 10 months ago #11888 by alzander
Another thing to try is just one email address, though, like I said, it's working now for me with the other two addresses that are in there and mine.. but I'm at loss now for what might be the problem..
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14 years 10 months ago #11889 by rog
Alex, what can I say - it works now! Received your test comment / Likes, and just tried it myself too. No idea what was wrong before...
Anyhow, thanks so much for your fast and patient support - greatly appreciated!!!
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14 years 10 months ago #11890 by rog

alzander wrote: I did get an email, but it was by directly hitting the page below, which is what we call when a new comment is created:
http://ww w.se-first.com/xxx


Just one thing: can you please remove this link from your post, otherwise readers of this thread might generate test message mails... =) Thanks!
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Support Specialist
14 years 10 months ago #11894 by alzander
Rog,
Very glad to hear it worked. Not sure why it wasn't earlier yesterday.. but who cares :) Glad it is now. I also removed the link above.

Finally, after you've played with JFBConnect working properly for a bit, please consider leaving a rating and review for it and our support on the Joomla Extension Directory. It's certainly not required, but very appreciated:
extensions.joomla.org/extensions/social-...ook-integration/7215

Good luck to you and your site,
Alex
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Support Specialist
14 years 10 months ago #11895 by alzander
Ah.. I forgot to tell you your other tasks:
* Delete or block the super admin account you sent me
* Please remove my name from the notified users

Thanks,
Alex
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