New Comment notification via mail does not work

On the page you linked to, you don't look to have an Facebook AppId specified. JFBConnect requires this for a few different operations. For normal commenting and liking, it isn't required, but to enable the authentication functionality and other enhanced functionality, you'll need to create a Facebook application and insert the AppId in the Facebook API configuration tab.

I'm not sure if that's the cause of you not getting an email, but it's possible. The other things to check are:
* Is the email you entered in the notification area correct?
* Can you enter another email address (comma separated) to see if the other address gets it.
* Check spam folders and other black holes it may have gone to.

Hope this helps get you started, but if you still don't receive them, just let us know,
Alex

Rog,
Unfortunately, no I don't have any magic bullet suggestions as to what may be the problem from what you've described. Would it be possible to Private Message us a set of super admin credentials so we can look into this further. You can PM me by clicking the arrow under my name (<----) and hitting the mail icon.

Hopefully, it's something we can get in and figure out quickly. Sorry for the troubles, but there's no reason this should be happening, so I'm confident we'll be able to get you going soon.

Thanks,
Alex

Rog,
With a little debugging, I was able to get the following error to appear when trying to send the mail:

JException Object ( [level] => 8 [code] => 500 [message] => PHPMAILER_EXECUTE/usr/sbin/sendmail [info] => [file] => [line] => 0 [function] => [class] => [type] => [args] => Array ( ) [backtrace] => [_errors] => Array ( ) )

Whether that's garbage to you or not, it's basically stating that sendmail (the currently selected mailing program in your Joomla configuration) didn't want to send our mail. I then went to the Global Configuration area, and in the Server tab, set your mailer to "PHPMail". Once set, the notification emails came through just fine.

I changed the setting back to sendmail, just in case it was set there for a reason. If not, I'd recommend PHPMail. JFBConnect uses Joomla's built-in mail functionality, so my guess is that this issue would affect other mails, not just JFBConnect. Hopefully, this solution will work for you.

Let us know how it goes, and thanks for your patience,
Alex

I did get an email, but it was by directly hitting the page below, which is what we call when a new comment is created:

Feel free to try that link, and see if you get the notification. If so, then maybe there's another issue with the Javascript call we're using to trigger that page from sending the email. I'd also recommend:
* Trying just one email address (just in case)
* Try our email address (This email address is being protected from spambots. You need JavaScript enabled to view it.) - I'll respond here if I get it
* The email notifications do not check who the FB user is at all, so that doesn't affect the notifications.

We did do a little more investigation last night into the mailing function we're using within Joomla. It does actually state that it uses PHPMailer only. Our understanding was actually that it would use PHPMailer regardless of your Joomla setting, but obviously, that's not the case. We're planning on looking into a more agnostic mailer function in a future version to avoid this.

Again, if you require sendmail, let us know, and we'll re-prioritize our investigation (since it'd be preventing you from using it). Otherwise, it will be a lower priority as you're the only one who's encountered this problem

Thanks,
Alex