Like button count not reflecting clicks

I am having an issue with the Like button not reflecting when someone clicks on it.

I am using the latest version of JFBConnect and am using the content plugin to populate my articles with the like buttons and comment fields. I also have the email notifications turned on so I am notified when someone clicks the like button or leaves a comment.

My issue is that when someone clicks the like button the the count associated with that like button stays the same and it acts as if nobody clicked it. I do get an email saying the button was clicked. I did a test and clicked a like button myself. When I did this, a wall post was made to my facebook wall showing I clicked the like button and I also got an email notification. However, the Like button count stayed at zero and it did not reflect that I Liked the article. I assumed there might be a lag before it is reflected so I have waited for sometime but there is still no update to the button status.

I would appreciate it if you could let me know what I should look for to try to resolve this issue. I sent you a PM with my site info as well as the article information I used for my test.

Thank you,

Mike

Thanks for looking into this. The issue is occuring with all of the articles on my site. I had defined the default image to use under the Open Graph option in the Social configuration area. You were right that the image I had defined had a space in the name. I renamed the file so it did not have any spaces and updated the path in the Open Graph area to point to the renamed image file. When I used the linter tool it still could not access the page. I then clicked the Like button in the Linter tool and then entered the URL for the article again in the tool and this time it could access the page. However the Like count on my site still does not increment, even though the Like button in the Linter tool does. I did this for 3 other articles with the same results. Any suggestions for next steps?

Thanks,

Mike

Just wanted to follow up on my last post to see if you had any suggestions regarding next steps for troubleshooting this issue.

Thanks,

Mike

Thanks Alex. I turned off the email notification for the Likes and low and behold it seems to have had an impact. After I turned it off I clicked on the Like button for one of the pages that I had tried previously (Band Flight article) and it is now working. I am not sure if it is just a conincidence but for that particular article it appears to now be working. If you think having administrator rights to look at the configuration settings of my site would be helpful, let me know and I will set you up with access and PM you the info. If I see any other possible causes I will let you know. Thanks for continuing to look into this for us.

Mike