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Topic-icon Facebook login not active

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15 years 1 week ago #10423 by fb_100000552265523
Hi,

Facebook registration and login has been working fine for two or three weeks.

I have been experimenting with different modules, mostly CD FAQ and ARI Pretty Photo.

I have noticed that the Login With Facebook is now showing just as words not the logo , so is not working.

Is there a conflict here? Are there some settings I need to check?

In the backend, the required extensions are all showing as installed and published.

Suggestions please? Happy to PM my admin to you. It is still the same as you last used about 3 weeks ago.

Thanks, Mike.
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15 years 1 week ago #10425 by fb_100000552265523
Hi,

I have now disabled both the ARI Pretty Photos and the Core Design FAQ modules/plugins, but the The Facebook Login has reactivated itself.

I would appreciate any assistance you can offer.

Many thanks, Mike.
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15 years 1 week ago #10426 by fb_100000552265523
Hi,

I meant Facebook has NOT reactivated.

Thanks, Mike
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15 years 1 week ago #10427 by fb_690046457
i have just bought the plugin today and am experiencing the same thing. installed it and enabled. but does not display the button just the text and not click able either
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15 years 1 week ago #10428 by fb_690046457
ok just got mine working, make sure you go into the plugins section and enable all the plugins
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15 years 1 week ago #10431 by alzander
Replied by alzander on topic Facebook login not active
Nando has the first suggestions we'd have, which is to make sure the JFBCSystem plugin is enabled. That includes the Facebook Javascript library on your page, which will properly show the Login With Facebook button.

If that doesn't work, then the cause is usually that you have a Javascript error on your page which is preventing the Facebook Javascript library from properly loading/functioning. The easiest way to determine if you have a JS error is to load your page in Firefox and go to Web Developer -> Error Console (CTRL-SHIFT-J in Windows) or in Chrome load the page and go to Tools -> Javascript Console (also CTRL-SHIFT-J).

If you see any errors in the console, try to determine the extension that is causing them, and disable that extension to see if the issue goes away. If so, contact the developers or determine how the Javascript is mis-configured.

If you want us to look at your page to let you know what we see, just send us the URL and we'll let ya know!
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15 years 1 week ago #10441 by fb_100000552265523
Hi Alzander,

Would appreciate you looking at the page to see if there are Javascript or jQuery errors.

I have disabled the other modules/plugins I was using - Core Design Scriptegator and FAQ and ARI Pretty Photo.

If you could send me a screenshot of the correct code when it is working again then if it gets changed when I turn the modules on I can correct it easily.

Many thanks, Mike.
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15 years 1 week ago #10442 by fb_100000552265523
Hi Alzander,

Sorry I should have included the page for you to look at: medlink-uk.net

Thanks, Mike.
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Support Specialist
15 years 1 week ago #10444 by alzander
Replied by alzander on topic Facebook login not active
Mike,
You have a strange-ity on your page that we've never encountered that's messing with JFBConnect a little bit. Basically, JFBConnect needs to insert the call to the Facebook Javascript API at the top of the page, right after the body tag. We do this automatically by finding the first body tag and throwing our code right after it.

On your page, you have a commented out body tag right before your 'real' body tag. JFBConnect is detecting this commented out one, and inserting the call there, instead of in the 'live' tag. Can you remove the commented out tag, or at put a space between the < and body in that commented out tag? That should break our detection to make sure the 'correct' tag is detected.

Let us know if that fixes you up, as it should.

Thanks,
Alex
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15 years 1 week ago #10446 by fb_100000552265523
Hi Alzander,

Thanks for identifying the problem.

I am a Joomla learner so I am not sure how to get at my pages outside of JCE editor. I know how to use Web Expression to edit ordinary HTML pages, but where do I find the full HTML for my homepage so I can edit it?

Thanks, Mike.
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  7. Facebook login not active
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