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Topic-icon Problem about Kunena integration

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15 years 1 month ago #9074 by fb_1070685911
The memory limit is 64 MB
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15 years 1 month ago #9075 by fb_1070685911
I did not previously enable JFBCContent plugin as it displays another comment section on my article section (I use JomComment).
Not sure if I should disable boht JFBCContent plugin and JFBCSystem plugin now.
Anyway, if disable JFBCContent plugin is somehow related to the error, I also wanted to know how to turn these Facebook comments off.
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15 years 1 month ago #9076 by alzander
Everything above sounds just fine to me. More than enough memory for pages that are taking ~10-12 MB to load, not too many queries, snappy load times.

I'd really talk to your hosting provider or IT support to see if you (or they) can look at the MySQL and Apache logs. If MySQL is disconnecting, there's something wrong which could either by a MySQL issue or an Apache issue (it's crashing part way through page load, preventing further database queries).

Unfortunately, there's not much more I can say from what you've posted above. Again, if you can easily recreate the issue, feel free to disable the JFBCSystem and JFBCContent plugins to see if the error goes away. If it does, we can definitely investigate it further (we'd need access to the site). This isn't an issue others are reporting, and we can't recreate it though, so there's not much more we can do under the current circumstances.

Best of luck to you, and definitely let us know what you find!
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15 years 1 month ago #9077 by alzander
No, the JFBCContent plugin is completely optional. It allows you to add the Like and Comment box automatically to all articles, but is not required if you don't want this functionality.

The JFBCSystem plugin is required for our single-sign-on functionality and most other features though, so disabling this will prevent a lot of normal behavior from functioning (Login with Facebook, profile import, all social modules, etc). It's worth testing with it off, but JFBConnect will be unusable.
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15 years 1 month ago #9078 by fb_1070685911
I have just disabled JFBCContent plugin and JFBCSystem plugin, and tried to browse with both IE and Firefox.
The problem is I personally do not encounter many problems while using IE, but my users do have a lot of problems while accessing my website. So, just have to wait and see their reponses first.
Anyway, from what I can see now, it seems a bit better and the warning "MySQL server is gone away" is somehow disappear from that Clean Cache Menu.
Will keep you posted.
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15 years 1 month ago #9079 by fb_1070685911
Hi,

Some of my website members reported it is okay now.
I believe there is some problems between JFBConnect and IE (as I cannot login via Facebook from IE on Sourcecoast.com too - but it works well with Firefox and Chrome.

I really like your extension features and do not want to make a refund request if possible - can you please advise how to fix these issues please?
Meanwhile, I will wait for more responses and keep you updated.
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15 years 1 month ago #9087 by alzander
What happens when you try to login in on SourceCoast through IE? We have no issues with this combination, and about 40% of our traffic is IE.

We'll definitely be doing more testing with IE, but simply can't recreate the problem on our site or yours. Any more information is definitely welcome.
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15 years 1 month ago #9088 by alzander
Oh yeah, what version of IE are you using, and what OS? From the pics above, I'd guess IE8 and Win7.

We're using IE8.0.7600-.16385 on Win7 (non-SP1). We also test on WinXP with IE6 and IE7.

Thanks!
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15 years 1 month ago #9094 by fb_1070685911
Hi Alex,

Thank you for your response.
When I hit the login with Facebook button on Sourcecoast.com, a pop up appears, but it does not log me in. So, I switch to Firefox again.
The version I use is 8.0.6001.18702.
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15 years 1 month ago #9095 by fb_1070685911
I am not certain which version of IE most of my members are using, but most of them just told me they are using IE8 (and they have no problem after I disabled those plugins).
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