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Topic-icon Facebook API Error: Unknown

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15 years 2 months ago #8196 by fb_565215492
1) I get the "Unable to retreve FB information. Please try again" Error on the frontend when clicking the FB button.
2) In the backend, FJBConnect Module config, "Overview" section states: Facebook API Error: An unknown error occurred
3) Just below the #2 error above in the Confg sections it shows:
WARNING: POSSIBLE MISCONFIGURATION
We suggest updating your Connect URL to: xxxxxxx.com/
You can do this by visiting: Facebook Developers
Select your application->Edit Settings->Connect URL in the Connect section.

(used xxxx instead of my url as example)

I have the url configured exactly as shown. I have the correct API, ID info.
I have the three modules enabled.
I have.....messed up somewhere but can't tell where. Pls advise.
(See attachments of exact errors.)
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Support Specialist
15 years 2 months ago #8199 by alzander
There's a couple of possibilities.
1) You just created your application and it hasn't fully propagated through all of Facebook's servers. Usually, this is (close to) instant, but sometimes it can take up to 24 hours for things to work without a hitch.
2) Your server isn't able to communicate with Facebook properly. This can be caused by your server not being able to look up the address of Facebook, your server not having the proper SSL certificates to validate that Facebook is 'authentic', a firewall is preventing communication, etc. If you wait out #1 (or are impatient to get going), you can try some of the suggestions in the thread below. They all require command line access to your server, so it may or may not be easy to check these things:
www.sourcecoast.com/forums/topic?id=1476&p=1#p5967

If the problem persists, definitely let us know, and if necessary, we can hop on your server to see if there's something out of whack.

Thanks,
Alex
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