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Topic-icon Fan Box showing duplicate friend images

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I am using Fan Box v3.1 and am seeing on some occasions duplicate friends images appearing in the box. It does it randomly. I have attached a screenshot of one of the instances I have encountered (upper right and lower left images are the same). The URL to my site is www.airmenfamilies.com.

Any ideas why this is happening?

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15 years 4 months ago #6895 by alzander
No, we don't actually. We don't really control the friends that show in that box, that's done on Facebook's end. I do know that we've seen the issue of one of the friends being 'you', which is strange to say the least. Hopefully this isn't super common, or really problematic.

I've taken a note to looking into if there's any work-arounds we can implement to prevent the same friend from showing. I don't know how much luck we'll have, but we'll keep you posted if we find something.
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15 years 4 months ago #6912 by fb_1560104561
Thanks Alex. It is not a show stopper by any means but just caught me as weird. I appreciate you looking into this and will appreciate any info you can share if you end up finding a work around for it.

Mike
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15 years 4 months ago #6918 by alzander
Didn't think it was a show-stopper, but one man's 'no big deal' sometimes happens to be a 'omg why hasn't this ever been looked into, what are you doing!?' problem. We'll let you know what we find, but it's iFrame to Facebook's site. I don't know if there will be any solution on our end, but if that's the case, we usually report these things to Facebook and hopefully they can fix it on theirs.

Thanks again, and good luck!
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is this same issue what causes it to show my site having 1 more fan in the box then it does on the fan page?
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I did some more research on these issues, and it seems to be a problem even if you are just using the get code tool on the facebook site. it has something to do with FBML and being logged into FB
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15 years 4 months ago #7058 by alzander
Thanks for doing the research, and letting us know what you found. I agree, it doesn't look like something we can fix on our end, but we usually do what we can to push these as bugs to Facebook.

Alex
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14 years 9 months ago #12472 by chramb
I have the same problem on my site www.homepagefuchs.com. Is there any fix for it now? Since I would like to offer Facebook programming it is a bit disturbing that my Fanbox in Joomla iss not working properly...

When I am logged in (facebook) every Fan shows up twice. When I am logged out it works, except that the fan count is wrong (+1)
Thanks.
Christian
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14 years 9 months ago #12484 by alzander
Christian,
Unfortunately, there isn't anything we can do on our end. The Fanbox is loading code from Facebook itself and we have limited control over what's displayed. The duplicate face thing goes away as you have more users who like your site. Facebook randomly picks faces to fill that area, and there can be duplicates. As you have more and more users, the chance of showing the same 2 faces decreases.

As for the incorrect fan count, it's actually correct.. just displayed differently. On the Facebook Page itself, the count is always (-1). It's always the total Like count minus your Like. Whereas the Likebox will always show the total like's inclucing yours.

Hope that helps,
Alex
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14 years 7 months ago #14936 by dcasmr
I agree with Alex. It's an issue that I have noticed with many facebook modules, before using fan box.
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