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Support Specialist
15 years 4 months ago #6933 by alzander
Sorry for the delay. I have a few questions and other comments on your issues. Hopefully, we can get these issues fixed up for you very soon.

1) The invite module works fine for us in IE. What version are you using? Can you try from another computer or other Facebook account? If that still doesn't work, can you clarify what you mean by it's not displaying connections? Is the window showing up, but no avatars in it, does it look like it's continuously loading, etc?

2) We're not seeing the proxy window staying open either. However, the login/register form is not set to ask for an email address, but it also looks like you aren't requesting the email permission. Please set the "Show email field on registration" to Yes to let the user enter their email. This could help with your issue. It's also preventing us from testing since we can't create an account right now.

3) Since we couldn't create an account, I couldn't test this. However, can you let us know if it's working properly in other browsers, or is this also an IE issue? Also, are you seeing any Javascript errors? Usually, this is reported by the browser in a few ways. If we can create an account, we'll be able to test and figure out the cause quickly.

Thanks!
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15 years 4 months ago #6939 by Rollmodl

alzander wrote: Sorry for the delay. I have a few questions and other comments on your issues. Hopefully, we can get these issues fixed up for you very soon.

1) The invite module works fine for us in IE. What version are you using? Can you try from another computer or other Facebook account? If that still doesn't work, can you clarify what you mean by it's not displaying connections? Is the window showing up, but no avatars in it, does it look like it's continuously loading, etc?

2) We're not seeing the proxy window staying open either. However, the login/register form is not set to ask for an email address, but it also looks like you aren't requesting the email permission. Please set the "Show email field on registration" to Yes to let the user enter their email. This could help with your issue. It's also preventing us from testing since we can't create an account right now.

3) Since we couldn't create an account, I couldn't test this. However, can you let us know if it's working properly in other browsers, or is this also an IE issue? Also, are you seeing any Javascript errors? Usually, this is reported by the browser in a few ways. If we can create an account, we'll be able to test and figure out the cause quickly.

Thanks!

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#1) Is the window showing up, but no avatars in it, does it look like it's continuously loading, etc?
Yes
#3) Please set the "Show email field on registration" to Yes to let the user enter their email.
Are you refering to User configuration "Show Email Field on Registration" or Persmission settings
"Require Email Permission"

Made the changes. You can try to create an account. I am also using IE8. Is there a confirmation notice wheb Facebook invites are sent? Seems line its coming back to the same screen saying "invites will be sent shortly".
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Support Specialist
15 years 4 months ago #6992 by alzander
1) I'm still not seeing the issue with IE and the invite module. My window always appears like in the picture I took above using IE8. Can you try on another computer or let us know what version of IE you're using?

2) I was mainly talking about the "Show Email Field on Registration", but either would have the same effect. You either need to request the email permission from the user if you're going to hide the field (since you need to get an email address), or you can show the field and not require the email permission.

We added a fix in the 3.1.2 release (came out yesterday) to show the field if we aren't able to retrieve an email address for the user from Facebook. That makes it so that in case there's a mis-configuration of those settings, it doesn't prevent user registration. Hope that makes sense.

As for the a confirmation, nope. There's nothing other than what you saw that appears. The invitations are controlled by Facebook, so we can't see when they've actually been sent or track them. You just have to trust Facebook in that regard.

Hope this helps!
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