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Topic-icon Invite module not connecting - error logging into facebook

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Hello
We are again experiencing 2 issues, that have been continous since we installed jfbconnect. Please see our prior tickets to see that these same issues have been submitted three times in the past.
1. Our invite module is not loading properly, this was an issue previously when the like module was enabled, we installed your latest updates last week to alleviate this issue, with no luck.
2. Connect with Facebook - when this button is clicked we get an error message: An error occurred with Bravo Zulu Network. Please try again later.
This is the same issue that we experience at least weekly. These bugs are now a major problem since we cant seem to get this fixed and it has been ongoing for months now. Alex, Your login has been enabled once more and I would ask that you fix it so that it will stay fixed.
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Support Specialist
I just sent you a PM. My account is not an administrator account, so I can't get in to see some of the details I need. Additionally, the login error you're getting seems to be from Facebook's side (not JFBConnect), so it would really help speed things up if you can make me a developer on the Facebook application.

In the meantime, if you can try to log in to your site through Facebook with one of the developer's Facebook accounts who created the Facebook application, it will give a specific error code and reason the application isn't functioning. That will be instead of the generic, "An error occurred with Bravo Zulu Network. Please try again later." By adding me as a developer, I'll be able to see this detailed error as well, and hopefully make changes to your application as necessary to fix it.

Thanks
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15 years 6 months ago #5828 by sonya7
I have made yo a super administrator and added you as a developer on our application. Please advise if you need anything further and thank you for your help.
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Support Specialist
I didn't seem to get the developer request, but I think I can see the problem already. In the JFBConnect Overview area is the following error when I visit the page bravozulunetwork.com (no www)

Connect URL: www.bravozulunetwork.com/
WARNING: POSSIBLE MISCONFIGURATION
We suggest updating your Connect URL to: bravozulunetwork.com/
You can do this by visiting: Facebook Developers
Select your application->Edit Settings->Connect URL in the Connect section.

In your Facebook application, can you go to Edit Settings and then the Web Site tab. Change the settings to the following:
Site URL: bravozulunetwork.com/
Base URL: bravozulunetwork.com

The error you're getting is likely because your Site URL currently uses www, but visitors can come to the site without the www. By setting the Base URL, this will let Facebook know that any subdomain is suitable to use for your application (www or non-www).

After this is configured, you shouldn't get the error anymore. As for the Invite issue, when I log in (with the www address for now), I'm properly seeing the module. What are (or aren't) you seeing?
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15 years 6 months ago #5843 by sonya7
Hello,
Do you have another email I can send a developer request to? It set the email address you gave me to pending until you accept the request. A solution here, please? I have changed this back and forth from www to without several times, per your support forum replies on previuos posts of this same issue. I would prefer to somehow get you developer access to our facebook.

The question you pose is the question we are asking you. We do not have these issues with any other components. We have had several support calls and emails about this not working properly from our website visitors, as well as our CEO has issues with it working regularly. I have in the last month monitored the number of times I myself have issue viewing content and connecting and I myself notice that about 60% of the time there are errors that appear out of nowhere between JFBConnect components and Facebook. I do appreciate your support with the plugin and modules. I will allow you to troubleshoot with your team on this issue and provide us with a solution to make it work at all times on all browser for all users. Thank you.
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15 years 6 months ago #5844 by sonya7
please see the picture, what we are seeing, attached.
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Support Specialist
I accepted your Facebook friend invite. Please try adding me as a developer again.

The best solution for the www vs non-www issue is to actually update your Apache configuration to redirect all requests to www to non-www (or vice versa). This is also good for SEO purposes. sh404 and some other extensions can do this for you automatically, or can be done in the .htaccess file. I won't be able to do this for you, but the Facebook application settings should be able to correct this problem (mainly, setting the base URL correctly).

As for the Invite issue, there was no picture attached. I'm sure this has been asked before, but is there a browser that these issues occur most frequently with?

Thanks
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15 years 6 months ago #5851 by sonya7
Please see my PM. I have sent another invite and hope to add you as a developer as you accept the friend request.

Also, I have emailed a screen shot of what we are seeing to This email address is being protected from spambots. You need JavaScript enabled to view it..
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15 years 6 months ago #5852 by sonya7
thank you for accepting the friend request. i have added you as a developer. thanks! check it out again, as for some reason it appears to now be working properly.
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Support Specialist
Sonya,
Just wanted to check in with you. I did look through your application settings the other day and updated your Site Domain URL. Now, when I try to log in at your address with, or without, www, I do not see any errors.

Hopefully this is the one thing that's been causing issues foryou.

Additionally, regarding the invite module, I sent the following response by email. Just wanted to post it here as well in case anyone reads this:
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From the image you sent, it doesn't look like the user is logged into your site through Facebook. They look to be logged in through Joomla only. In the top right, I can see it says "Connect this site to your Facebook account?", which means that while the user may be logged into Facebook, they haven't done it on your site.

Right now, the Invite module requires the user to be logged into your site through Facebook.
----

I've added a task to our tracker to investigate/remove the the requirement that a user be logged in via Facebook. I know there was a reason this was originally done, but don't remember it now, and am unsure if it's still a valid concern.

Thanks,
Alex
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