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Topic-icon Can not get Fan Box to load

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15 years 7 months ago #5412 by fb_1071635934
Hi.
Having fun with all the options of this extension... Nice work Guys.
I'm up to the Fan Box now and have the module setup and displaying but no feed shows only the Facebook logo and 'Go to Facebook.com' link.
Oh... And the 'Powered By' link of course...
What am I not seeing tho??
Cheers,
Tim.
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15 years 7 months ago #5420 by alzander
The powered-by link is easily disable-able in the module itself. There's another setting in the component which is different than the modules (yes, we plan to fix that) :)

As for the Fan Box, it should show anyone who's liked your Fan Page and any news posts to that page. The most important thing to realize about the FanBox is that it's Facebook Fan Page based, not Facebook Application based. Frankly, it's confusing, but basically, the Application is what JFBConnect uses to get information about a user and let them connect to your website. The Fan Page is a separate page on Facebook which users can also Like and interact with. There are ways to somewhat-integrate the 2, but they aren't the same thing.

With that out of the way, make sure in the FanBox parameters, you're putting your Fan Page ID not your Application ID. That will hopefully clear things up, even though the water may still be muddy :)

Let us know if there's anything else we can help with, and we're glad to hear you like the component. It's been a long, fun road to get here, and we're very excited about the upcoming releases!
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15 years 7 months ago #5427 by fb_1071635934
Hi Alex.
Thanks for the response.
I think I have a 'dirty water' type understanding of the many faces of facebook.
I have no probs seeing the 'Like Box' when testing on the facebook developers site using the same Id.
I have had more time to look at the issue and found this via Firebug:
"Unsafe JavaScript attempt to access frame with URL www.seminarsandevents.com.au/index.php?o...om_joomap&Itemid=222 from frame with URL www.facebook.com/plugins/likebox.php?.... .....Domains, protocols and ports must match."
I am sure this will have meaning to you Alex... Yes?
Thanks mate.
Tim.
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Support Specialist
15 years 7 months ago #5442 by alzander
The Unsafe Javascript is a common issue, but shouldn't be causing the problem. That's on Facebook's side of things, and there's not much we can do about it.

I looked at the source of your page, and saw a few odd issues. The profile ID you're using (the parameter in the module) is words. This should normally be numbers to link to a specific fan page on Facebook. When you say it works on the developer site, are you using the "URL" field on this page:
developers.facebook.com/docs/reference/plugins/like-box
If so, we don't currently support that method of linking to a Fan Page. You'll need to get the Fan Page's unique ID.

One other thing that could be problematic that I noticed is that the Facebook Javascript library, all.js, is being included twice on your page. I'm not sure where the 2nd instance is coming from, but if you could remove that, it may help. If you view the source, at the bottom of the page, you'll see
<div id="fb-root"></div><script src="http://connect.facebook.net/en_GB/all.js"></script>
Those lines of code are being included by JFBConnect (in a different way) higher up in the file. Having 2 divs named fb-root can be confusing Facebook's parsing of the page.

Let us know if this helps, or confuses you more!
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15 years 7 months ago #5463 by fb_1071635934
Hi Alex.
Thanks buddy, thats where my confusion was. Using the wrong 'Id'.
All's working well now.
I'll look into the js include duplication you mentioned sometime this weekend.
Thanks again for your help on this and a more general thanks for JFBC and your impeccable level of customer focus.
Kudos to you and the team.
Cheers,
Tim.
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Support Specialist
15 years 7 months ago #5468 by alzander
Thank Tim for the kudos. We accept them gratefully. Thank you more for your subscription :)

Glad we could get you going, and of course, if you run into any other questions or issues, let us know!
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