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Topic-icon Thumbnail Image Preview Issue on Facebook

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15 years 8 months ago - 15 years 8 months ago #5157 by shani1351
Hello,
I am working on a new version of my website. In the new version I've added JFBConnect.
When a user press the like button or post a comment on the web site (in the new version) the comment is displayed on Facebook without the thumbnails.
To test the problem I've tried to share a link to both versions of my sites in Facebook and Facebook showed the thumbnails in the old version but not on the new one that has JFBConnect.

The page I'm trying to share in the old version : homehotel.co.il/index.php?option=com_rea...=propertyshow&pid=60

The page I'm trying to share in the new version : homehotel3.zone1global.com/component/rea...=propertyshow&pid=60

What is causing Facebook to not show the thumbnails in the new version?

Thanks,
Shani
Last edit: 15 years 8 months ago by shani1351.
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15 years 8 months ago #5169 by alzander
I think I may need some more information.

On your 'old' site, where do I post a comment? I created a user and looked at a property, but can't figure out where comments can be posted to a users Facebook wall. Once I can go through that process, I should be able to compare it pretty easily to what we're doing and see what's missing.

Thanks
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15 years 8 months ago #5170 by shani1351
There are no comments on the "old" site, this is what I've added in the new version.
Because Facebook doesn't show the thumbnails in the comments from the new version I've tried to check what is the problem, so I've shared the links of both sites in Facebook (you can share a link in your News Feed) and found that when I share the link of the old site Facebook is showing the thumbnails but on the new version where I've added JFBConnect the thumbnails are not being displayed.
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15 years 8 months ago #5238 by shani1351
Any ideas? I really need to solve this problem
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15 years 8 months ago #5245 by alzander
Sorry for the delay. We can see the issue when we try to post the links. Can't say we're exactly sure of the cause.

We'll be investigating more, but in the mean time, can you try to disable the JFBConnect modules on the page and see if that somehow allows the thumbnail to be created? When it's fully removed, you should be able to open the HTML code of the page and NOT find any reference to an 'all.js' file that would be loaded from Facebook. The answer to that will help us narrow down the problem as well.

The next release of JFBConnect is going to have better Facebook Graph page support to let you tag things in your page. We're not sure of anything in this release that would prevent Facebook from doing that automatically though, so we'd like to get to the bottom of this as well.
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Support Specialist
15 years 8 months ago #5246 by alzander
Oh, if we do something like our Homepage (sourcecoast.com), the link properly shows options for the thumbnail.

Is it possible you have something that would be 'blocking' Facebook from reading your page? I checked your robots.txt file, and that's properly set to allow search engines and other automated applications crawl your site. Hoping that this might give you an idea of where else to look though, because now that we tested other pages with JFBConnect, we're somewhat at a loss as to why yours does not work.

Disabling JFBConnect as specified above will help eliminate our component as the cause, but even then, we'll do what we can to help you figure it out!
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