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Topic-icon Solved: random error with Iexplorer8

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15 years 8 months ago - 15 years 8 months ago #4836 by evil
File Attachment:

as you can see in the attached image, with some PC i get this error as i click on LOGIN WITH FACEBOOK button. On same machine the button is working if i use firefox or chrome.
any idea?
"Application unavailable
the application you are trying to access is unavailable or restricted."
Last edit: 15 years 8 months ago by evil.
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15 years 8 months ago #4838 by alzander
I can't read the link in that image. Can you post it so we can take a look-see? That can happen for a few reasons:
1) Your application is actually blocked from Facebook (very rare). Unlikely also since you say it works sometimes
2) We're passing an invalid parameter during login (mistaken permission setting, etc). Again, unlikely because it works sometimes
3) Facebook is having a bad day/hour/minute. More common than you'd think.

Let us know the url, and we'll poke around. Not sure what we'll come up with, and keep testing on your own to see if it clears itself up.
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15 years 8 months ago #4839 by evil
"Application unavailable
the application you are trying to access is unavailable or restricted."

i sent you the url by private message.

something strange happens with Iexplorer. i tried on 3 PC
1 works good with every broswer
other 2 pc have (always) this issue with explorer8
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15 years 8 months ago #4840 by alzander
Sorry, was looking for the URL to your site so we can test and see the HTML code itself. I saw what the error was :)

Thanks!
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15 years 8 months ago #4841 by evil
ps: what is Remap button? i get this remap button under my login image and logout button :)
File Attachment:

this is your login module. seems i'm logged, but not anymore on facebook... or what?... the image and logout button should disappear...
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15 years 8 months ago #4842 by alzander
The remap button allows your users to reconnect their Facebook account to a different Joomla user if they want. It can be disabled in the JFBCLogin module if you don't want to allow that.

Regarding your application, I think Facebook may have disabled your application, or it's not public in some way (in sandbox mode, perhaps?) If you go directly to the application page, it redirects you to the homepage of Facebook, which is obviously not correct. For testing purposes, I'd try creating another FB App and use that secret, API key and application ID in JFBConnect to see what happens. My guess is that it will work. You'd have to contact Facebook to understand why the old application doesn't work

Your application FB page:
www.facebook.com/apps/application.php?id=74564052123
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15 years 8 months ago #4844 by evil
1) Prevent reconnection... tnx

2) In this case should never work. Did you try with firefox? is it working to you?
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15 years 8 months ago #4845 by alzander
Yes, I tried with IE, Firefox and Chrome. In all cases I got the error you showed above.
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15 years 8 months ago #4847 by evil

alzander wrote: Yes, I tried with IE, Firefox and Chrome. In all cases I got the error you showed above.

that's new. you have the error in all cases... hmmmm.
why it was working to me? i deleted the application in my facebook account, i deleted the user in your userlist.
so i did check it.
i'll try what you suggest
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15 years 8 months ago #4848 by alzander
You can send the keys to me through PM if you'd like, but I think we'll get the same results.

Have you tried with multiple FB accounts? If you're trying to log in with the account that you created it with, I can imagine that that could get around some setting misconfigurations (like sandbox mode being enabled).

I just tested again in FF and Chrome and it still says unavailable or restricted.
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