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Topic-icon This component is not working. Fatal Error when clicking the mnu link

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15 years 9 months ago #4556 by slipslide
Installation went smoothly, everything was installed fine. Then I tried to click on Menubar->Components->JFBConnect->Overview or anything other entry, I get
Fatal error: Uncaught CurlException: 77: error setting certificate verify locations: CAfile: /etc/ssl/certs/ca-certificates.crt CApath: none thrown in /usr/share/joomla15/administrator/components/com_jfbconnect/assets/facebook-api/facebook.php on line 597

Please advise.

I am usnig com_jfbconnect_j1.5_v3.0RC2.tar.gz on Joomla 1.5.20 on php 5.2.10
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15 years 9 months ago #4557 by slipslide
Correction: Only the Overview link isn't working. The configuration page is fine.
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15 years 9 months ago #4558 by slipslide
And the login module isn't working either, it doesn't display. I've followed the installation instructions to the letter
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15 years 9 months ago #4561 by alzander
We've had about 2 reports of others not able to see their Overview page, but yours is the first that the actual error has been reported. Thank you, it helps to debug and diagnose the issue quite a bit.

JFBConnect uses a function called curl to make secure (SSL) requests to Facebook's servers. From the error you posted, it seems there's an issue with either your server or the request called out to Facebook.

Can you try, or answer, the following:
  • Do you have an SSL certificate for your site?
  • Can you try going to the overview page in both http:// and https:// modes to see if either works?
  • In the administrator area, go to Help->System Info and then PHP Information. Search for the area "curl". Please copy/paste all the information from that section back here. Nothing in there is private, but in case your worried, the main things I'd like to know are "curl support", "curl information", "ssl", and "protocols".


    • Sorry for the inconvenience, but we'll do what we can to help figure out the issue. It may ultimately require contacting your service provider for technical assistance, depending on if curl is configured in a non-standard way. Hopefully, we can find an easier work-around through our code though.
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    15 years 9 months ago #4575 by slipslide
    The site is here @

    letme.getmyip.com:8000/

    Since I started using JFBClogin 2.6.x (latest) the FB login has been working flawlessly. Only recently (a few hours ago) it stopped working and I receive "Can't pull your faceboo account information at this time, please try again later"

    I have not changed anything on FB APP settings or on JFB login (after a successful installation)
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    15 years 9 months ago #4576 by slipslide
    I have no red X and the 3 icons on the overview page are OK. For our needs the v2.6.x will work fine, if we can keep it stable.

    This site is going live tomorrow night, and Snoop Dogg is going to advertise it on Jimmy Kimmel on Monday Night, so please, if you can try and help us out within the next 24 hours, that would be awesome. Thank you so much.
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    15 years 9 months ago #4577 by slipslide
    I can definitely help you debug v3 later, but can you please support us in getting this to work on v2. I still can't find what happened, it just stopped working. If you need the admin login, please let me know.

    I can promise you a very good review should we get this to work 100%. Snoop has a huge name.
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    15 years 9 months ago #4578 by slipslide
    Message
    We were unable to retrieve your Facebook account information. Please try again

    1.5.20
    2.6.3
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    15 years 9 months ago #4580 by slipslide
    Alright so I fixed it.

    I just disabled Artio JoomSEF and Joomla SEF plugins, and also in global configuration I disabled all 3 radio boxes for SEF URLS.

    JFBLogin is working again.

    The only problem I am facing is that I am using HWDVideoShare + JFBLogin and I also need a fully compatible SEF plugin that works. If I enable SEF I have nothing but issues. If JoomSEF is enabled, I have SEF URLS for HWDVideoShare, but JFBLogin breaks, and if I chose not to have SEF URLS, then JFBLogin doesn't seem to work.

    Could you kindly advise as to what the best SEF component would be? Or possibly help me to fix ArtioSEF in a way where it doesn't try to SEF the callback URL... I'm not too sure on exactly how that works out.

    Please advise.
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    Support Specialist
    15 years 9 months ago #4602 by alzander
    Slipslide, sorry for the delay in support. We were presenting this weekend at OpenCamp, which dug into our (normally very fast) support response time.

    Regarding Artio, we had a customer with a similar issue a bit ago. His solution was to set the "Fix index.php links" setting to "No" in the advanced configuration tab. Please test and see if that works.

    Not sure what your question about HWDVideoShare is. If there's something we need to investigate, we can do it.

    Thanks, and we'll be checking the forms throughout the day. Good luck with your shoutout!
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    7. This component is not working. Fatal Error when clicking the mnu link
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