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Topic-icon A Few Issues with New Install

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Hello, great product, issues are probably with something on my end as it seems to work fine on this site. The issues I am having is:

Facebook Connect button does not work in IE8. I get the popup, login, and then a blank screen and refreshing the page proves I am not logged in.

The JFBCLiveStream module is not working in IE8. Just displays a blank area, works fine in Firefox and Chrome.

When logging in with Firefox or Chrome, I get the popup, login to facebook, popup goes away, and then the page does not refresh to show I am logged in. All I have to do is refresh the page and its okay, but I noticed that does not happen on this site so something is wrong somewhere.

The address is www.petloversrock.com
Thank you for any assistance you could give me.
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Support Specialist
15 years 9 months ago #4467 by alzander
Well now. I must say, you've got us a little stumped there. There's usually a smoking gun, or at least a good lead, but in your case, we can't find one. We can recreate each issue you describe above, but, like you said, only on your site. There's nothing obviously wrong with the output HTML and there's no Javascript errors (in ours or other components which could cause conflicts).

If you wouldn't mind, would you send us a super admin login to your site? We'd install eXtplorer, which is a file browser/editor that we can use to try a modification or 2 to see if it would help.. but unfortunately, right now, we'd need to test a few ideas to determine what's going wrong.

To send the credentials, either email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or private message us (use the arrow under my name to the left and click the mail icon). Please copy a link to this thread just so I know exactly which post we're talking about.

Sorry for the inconvenience, but we'll get to the bottom of it.
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Support Specialist
15 years 9 months ago #4486 by alzander
Wanted to follow up quickly. We have been investigating the problem, but don't have much good news to report right now.

We've found that the JFBCInvite module was throwing a javascript error, which is unusual. However, to skip debugging this immediately, we tried simply disabling it. When we do this (try yourself), then when logging in via Chrome or Firefox, we get properly redirected to your home page. However, the page only shows the bottom advertisment banner, and nothing else. This is very strange as the URL is correct, and everything seems correct.

Ideally, from here, we'd like to test with the default Joomla template, rhuk_milkyway, but that's been deleted. This helps eliminate javascript and other coding errors in the template, which is common. The other thing we'd like to try is disabling modules and plugins to see if it will start working, and then determine why that module/plugin is conflicting.

Do you have a development area for this site? We prefer not to do this on 'live' sites, as real users could see some odd behavior.

Please let us know, and if you'd like to try disabling anything to see if you have better results, we'd love to get your feedback. You know your site better, so if there's a heavy javascript module or a plugin that's meant to rewrite content on the page (which could be rewriting something incorrectly), you'd be better off knowing what to try disabling first.

Thanks
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