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Topic-icon Error: Uh oh! We could not fetch page

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1 year 5 months ago #69132 by joozen
Trying to setup Facebook connect and getting JFBConnect Remote Error Check error: Error: Uh oh! We could not fetch page due to an unknown error.
App checked, all permission confirmed and published. App currently in live mode. Tried to use module, it displaying Facebook information and act as it logging in but not Log In or registration on site. Please advise.
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Support Specialist
1 year 5 months ago #69133 by mel
Can you refresh the Autotune error check again? We had an SSL configuration issue on our end with an old certificate and that portion should be involved.

A lot of times, it's because the application has not been configured correctly (specifically the redirect URLs), so make sure that you've followed our FB application setup guide .

If you've followed the guides and are still having issues, can you provide a URL (through the forum or contact us) where I can see the behavior of the Facebook social login button in action?

-Melissa
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1 year 5 months ago - 1 year 5 months ago #69134 by joozen
Thank you for replay Mel. Yes it passed test and looks like behaving as should but not logging in. I don't know maybe some problem with redirects because, for some reason component recommend url with www but there is url without www in facebook app which is confusing me. I got JRedirect component on my site, sometimes it causing problems but sametime Perfect Publisher, for example, works properly with generaly same Facebook basic settings. Here is url: showorld.co.uk/ . I placed button on top next to login/register form.
Thank you
Last edit: 1 year 5 months ago by joozen.
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1 year 5 months ago #69135 by mel
When you click on the Login button, it brings you to our login register view (the URL is showorld.co.uk/component/jfbconnect/?vie...er&provider=facebook), but I don't see the component on the page.

Can you make sure your template is rendering components? To test this you can try adding the following somewhere in your template settings, like a setting for extra code. Not sure where the appropriate place is for your template
<div class="row">
        <jdoc:include type="component" style="xhtml"/>
    </div>
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1 year 4 months ago #69137 by joozen
Thank you Mel. I can't find reason, but it redirecting facebook login to home page. There are no redirect patterns like /component or /jfbconnect checked .htaccess and tried to add rule for jfbconnect
RewriteCond %{REQUEST_URI} ^/component/jfbconnect [NC]
RewriteRule .* - [L]
but no luck. It's no template problem I think, something with routing.
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1 year 4 months ago #69139 by joozen
I don't know what wrong with JFB Connect but for test I installed free Akeeba Social Login plugin and it work out of box with same settings in Facebook app. You can check it clicking to Login/Create account -> Link Facebook
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Support Specialist
1 year 4 months ago #69141 by alzander
Is there a page where JFBConnect is still enabled for login? We'd like to do some more testing with it, but need to have the login button published somewhere for us to do so.

Let me know a link (home page or some sub-page) that you've enabled the SCLogin module and we'll gladly investigate further.

Thanks,
Alex
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1 year 4 months ago #69144 by joozen
Yes I enabled it but popup even not appears when you click to button when SEF enabled. I don't really want to waist much more time to try configure it, two days spent enough, especially when other extension works as it should. So far I see just waist of money.
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Support Specialist
1 year 4 months ago #69148 by mel
Looking at your page, all of our content from SCLogin and JFBConnect is not on the page. The modal element is not even on the page for SCLogin, so there's nothing to pop up. Do you have page caching enabled? If so, can you make sure to order the JFBCSystem plugin before the page cache plugin.

If you're unsatisfied with the product and would prefer to cancel your subscription and get a refund, please click the refund request link from the bottom menu (when logged into the page).

-Melissa
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