Topic-icon The email address you entered is already in use [Solved]

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2 months 3 weeks ago - 2 months 1 day ago #68320 by romagromov
Hello!
I configured JFB component several months ago and it worked correct.
Now it have problems and I don't know why.
So, error when login with Google The email address you entered is already in use.
I have set option Automatically Link Users by Email - Yes
Screenshot - directory.audio/images/monopics/2022-11-10_11-28-38.jpg
So, if email address is already in use - JFB just should map user to that account. But not. We getting error.
How to FIX it? As soon as it possible. 
Thanks. 
Last edit: 2 months 1 day ago by romagromov.
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Support Specialist
2 months 3 weeks ago #68323 by alzander
I just tried to register using Google on your site. The first time, my account was created immediately. Then I logged out and back in again without any issue.

Are you seeing this issue with more than one account or is it only with one account? What you describe isn't something we've heard of and I can't reproduce it immediately, so any other details you can provide would be very helpful.

Thanks,
Alex
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2 months 3 weeks ago #68329 by romagromov
This is my own account.
I'm not sure how many accounts have the same problem.
So, about this issue.
I have mapped my account with Google, Facebook, Twitter, and LinkedIn.
When I log in with Google in a new browser (need to enter google access details) I get this error.
BUT! I purged the Joomla cache, and now it's working ok.
 
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Support Specialist
2 months 3 weeks ago #68333 by alzander
Please see my other post about page caching:
www.sourcecoast.com/forums/jfbconnect-9-...nabled-captcha#68332

Disable page caching and test further. If you continue to run into issues and other caching features are enabled, disable those and test further to help narrow down the cause.

Thanks,
Alex
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