Topic-icon Multiple problems

3 days 7 hours ago - 3 days 7 hours ago #67519 by fb_1627387670
Hi,

With the latest version of JFBConnect 9.0.170 in auto-tune I have:

Could not fetch application and recommendation data from SourceCoast.com. Cached values were loaded, but may be out of date.
It's highly recommended that you make a successful connection to get the most up-to-date application data and recommendations.

And error check:
Checks performed on:  www.rikoooo.com/
Error: Could not fetch page. Server returned:
Error Code: 503 - Unknown Error

Also, the comments disappeared from the bottom of my page, for example here : www.rikoooo.com/downloads/viewdownload/51/989
All this issues since update from v8 to v9.

However, social login works 

Would be nice to have an admin check my config.

Thanks 
Last edit: 3 days 7 hours ago by fb_1627387670.
Support Specialist
3 days 7 hours ago #67521 by alzander
Replied by alzander on topic Multiple problems
It seems like something on your site is blocking automated checks. Our server tries to imitate a browser, but some firewalls or anti-spam software can still detect that it's a 'bot' and not real traffic. When your server sees this type of traffic, it returns a 503 error.

You can see similar 503 errors from other automated tools:
httpstatus.io/
www.urlitor.com/

Other tools do seem to make it past the filter though and return a proper 200 code:
www.webfx.com/tools/http-status-tool
tools.seobook.com/server-header-checker/

Unfortunately, there's not much we can do on our end to get around this type of block on your site, but I hope that helps explain. Obviously, I'd recommend testing multiple ways to make sure you're not incorrectly blocking 'good' bots, like google, bing, other crawlers and, of course, real people.

I hope that helps explain,
Alex
3 days 7 hours ago #67522 by fb_1627387670
Replied by fb_1627387670 on topic Multiple problems
Hi, you are right. Could you give me the IPs of JFBC so I can add them to the whitelist of my server, it should resolve the problem.

Thanks 
Support Specialist
2 days 9 hours ago #67527 by alzander
Replied by alzander on topic Multiple problems
I just sent the IP address by email. Let me know if you run into issues after whitelisting.

Thanks!
Alex
1 day 13 hours ago - 1 day 13 hours ago #67530 by fb_1627387670
Replied by fb_1627387670 on topic Multiple problems
Thank you very much, now it works :)

Only the function Fetch Latest Network Settings does not work, any idea ?

PS: I want to use VK provider but when I click INSTALL it lead me to an empty page : www.sourcecoast.com/jfbconnect/providers/vk
Last edit: 1 day 13 hours ago by fb_1627387670.
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