Topic-icon Multiple problems

Active Subscriptions:

None
2 years 6 months ago - 2 years 6 months ago #67519 by fb_1627387670
Hi,

With the latest version of JFBConnect 9.0.170 in auto-tune I have:

Could not fetch application and recommendation data from SourceCoast.com. Cached values were loaded, but may be out of date.
It's highly recommended that you make a successful connection to get the most up-to-date application data and recommendations.

And error check:
Checks performed on:  www.rikoooo.com/
Error: Could not fetch page. Server returned:
Error Code: 503 - Unknown Error

Also, the comments disappeared from the bottom of my page, for example here : www.rikoooo.com/downloads/viewdownload/51/989
All this issues since update from v8 to v9.

However, social login works 

Would be nice to have an admin check my config.

Thanks 
Last edit: 2 years 6 months ago by fb_1627387670.
The topic has been locked.
Support Specialist
2 years 6 months ago #67521 by alzander
Replied by alzander on topic Multiple problems
It seems like something on your site is blocking automated checks. Our server tries to imitate a browser, but some firewalls or anti-spam software can still detect that it's a 'bot' and not real traffic. When your server sees this type of traffic, it returns a 503 error.

You can see similar 503 errors from other automated tools:
httpstatus.io/
www.urlitor.com/

Other tools do seem to make it past the filter though and return a proper 200 code:
www.webfx.com/tools/http-status-tool
tools.seobook.com/server-header-checker/

Unfortunately, there's not much we can do on our end to get around this type of block on your site, but I hope that helps explain. Obviously, I'd recommend testing multiple ways to make sure you're not incorrectly blocking 'good' bots, like google, bing, other crawlers and, of course, real people.

I hope that helps explain,
Alex
The topic has been locked.
Active Subscriptions:

None
2 years 6 months ago #67522 by fb_1627387670
Replied by fb_1627387670 on topic Multiple problems
Hi, you are right. Could you give me the IPs of JFBC so I can add them to the whitelist of my server, it should resolve the problem.

Thanks 
The topic has been locked.
Support Specialist
2 years 6 months ago #67527 by alzander
Replied by alzander on topic Multiple problems
I just sent the IP address by email. Let me know if you run into issues after whitelisting.

Thanks!
Alex
The topic has been locked.
Active Subscriptions:

None
2 years 6 months ago - 2 years 6 months ago #67530 by fb_1627387670
Replied by fb_1627387670 on topic Multiple problems
Thank you very much, now it works :)

Only the function Fetch Latest Network Settings does not work, any idea ?

PS: I want to use VK provider but when I click INSTALL it lead me to an empty page : www.sourcecoast.com/jfbconnect/providers/vk
Last edit: 2 years 6 months ago by fb_1627387670.
The topic has been locked.
Support Specialist
2 years 6 months ago #67549 by alzander
Replied by alzander on topic Multiple problems
Thanks for the tip on the link for VK. We've fixed the redirect so the product page should show properly. With JFBConnect v9, we broke out many providers into their own plugins to simplify subscription management and development. In case you didn't see our full announcement blog post, I'd recommend looking through JFBConnect v9 Released! for more details.

As for the Fetch Network Settings link not working, can you tell us if you're seeing an error message or if there are any other details you can provide on what's not working?

Thanks,
Alex
The topic has been locked.