Topic-icon No button works on article

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9 years 9 months ago #45851 by OlivierF
Hi, we just installed on our test site the extension :
btfl.info/bourriche5/
But we can't have the button working, see example on article :
btfl.info/bourriche5/pecher/l-eau/48-lex...ocabulaire-et-schema
What have i mist ?
Regards,
Olivier
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9 years 9 months ago #45862 by alzander
Replied by alzander on topic No button works on article
Oliver,
There's a lot of code missing on that page that JFBConnect should be inserting.

Can you check if you have the System - Cache plugin enabled? If so, please try disabling it temporarily to see if that fixes the problem. If so, move that plugin to the last ordering position (bottom of the list).

If you don't have that enabled, please disable any caching extensions you have enabled or the Joomla -> Global Caching setting.

Please let me know if that helps. If not, we'll gladly help however we can.

Thanks,
Alex
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9 years 9 months ago #45867 by OlivierF
Replied by OlivierF on topic No button works on article
Hi,
i don't have any cache enabled, sorry :(
I try to install again the component without success.
I use rockettheme Gantry framework, perhaps it helps ?
Regards,
Olivier
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9 years 9 months ago #45868 by alzander
Replied by alzander on topic No button works on article
Something is preventing our JFBCSystem plugin from doing what it's supposed to do. Can you try re-ordering the JFBCSystem plugin to be the first plugin and see if that helps? If not, please order it to be the last plugin?

We'll need to narrow down what's preventing the JFBCSystem plugin from operating normally.

Thanks,
Alex
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9 years 9 months ago #45871 by OlivierF
Replied by OlivierF on topic No button works on article

alzander wrote: Something is preventing our JFBCSystem plugin from doing what it's supposed to do. Can you try re-ordering the JFBCSystem plugin to be the first plugin and see if that helps? If not, please order it to be the last plugin?

We'll need to narrow down what's preventing the JFBCSystem plugin from operating normally.

Thanks,
Alex

Hi,
just tested, nothing changes :(
Regards,
Olivier
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9 years 9 months ago #45874 by alzander
Replied by alzander on topic No button works on article
We'll have to investigate further then.

Can you Private Message me super admin credentials for your site so that we can look at your settings in Joomla? You can PM me by clicking the mail icon under my name to the left.

Thanks,
Alex
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9 years 9 months ago #45903 by OlivierF
Replied by OlivierF on topic No button works on article
Hi,
just sent the PM.
Thanks in advance.
Regards,
Olivier
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9 years 8 months ago #45929 by alzander
Replied by alzander on topic No button works on article
Olivier,
Thanks for the admin access to your site. You have quite a few components and plugins on your site, which makes narrowing things down more difficult. It also is likely causing your site to load slower than it should. I'd highly recommend going through and disabling or removing any extensions you really aren't using.

With that said, the problem on that page is coming from the following content plugin:
iJoomla Publisher Plugin
I'm not sure what that plugin is doing to prevent JFBConnect from altering the output of the page, but with it disabled, things work fine. JFBConnect is also working fine on all non-content pages, which means that it's something specific to that plugin.

I'd recommend contacting the iJoomla developers to see if they can help investigating what their plugin may be doing and hopefully they'll be able to help you narrow things down.

Of course, keep me posted on what you find and if you need anything else.

Thanks,
Alex
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9 years 8 months ago #46297 by OlivierF
Replied by OlivierF on topic No button works on article
Hi Alzander,
thank you for the time spent to solve the problem.
I remove Publisher from ijoomla.
The speed on my test is good and google speed test too, i only remove some element who weren't used.
Regards,
Olivier
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9 years 8 months ago #46301 by alzander
Replied by alzander on topic No button works on article
Oliver,
No problem for the help. I'm glad to hear you got things going now.

If you run into any other issues, or have any questions, just let me know.

Thanks,
Alex
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