Topic-icon IE Not grabbing FB

Active Subscriptions:

None
9 years 11 months ago #43281 by coolcom
IE Not grabbing FB was created by coolcom
Hi there

Loving this software. But I am not able to view the FB info using IE yet it appears fine in Firefox.

I have updated to the most recent.

Is there a setting I should be using, tweaking, anything?

Your help is appreciated.
The topic has been locked.
Support Specialist
9 years 11 months ago #43286 by alzander
Replied by alzander on topic IE Not grabbing FB
Can you explain a bit more about what isn't happening? What FB info isn't showing.. the login button, like buttons, or some other Facebook functionality? Also, if there's a specific URL we should be testing on, let us know that as well.

Also, can you let me know what version of IE and Windows you're using so that we can make sure we're testing properly.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
9 years 11 months ago #43297 by coolcom
Replied by coolcom on topic IE Not grabbing FB
Hi Alex and thank you for extending help.

The site URL might be handy :) sorry about that.

rochesterblog.ca

IE 11.0.9 is the version. With that it actually loads nothing except the module title.

I have full access to server and root etc so any change needed I can certainly take care of. Just not too sure where to look.

Thanks again Alex.
The topic has been locked.
Support Specialist
9 years 11 months ago #43307 by alzander
Replied by alzander on topic IE Not grabbing FB
Sorry to ask more and more questions, but I went to your site and I can't find where any Facebook widgets should be. I went to the home page and clicked a link or two, but couldn't see anything in Chrome either on the page or looking at the HTML.

Can you tell me:
* What page is having issues with missing Facebook features.
* What Facebook features you've configured and expect to be seeing?

We'll gladly help, but just confused as to what's not working properly right now.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
9 years 11 months ago #43318 by coolcom
Replied by coolcom on topic IE Not grabbing FB
You have actually hit on the issue. The module is on the home page set to the content top position.

In Firefox it's there and works great. Looks good too.

Just not any other browser. I didn't even try Chrome yet. The module title shows though, it should be working where you see "Rochester Friends and Faces" but its just a blank space unless you use Firefox.

No worries on the questions, anything I omit I'm happy to make up for. I really appreciate the help.

If you need other info let me know (and yes I will be adding a comment to the Joomla Extensions board.. this software is just about the beset thing ever:)
The topic has been locked.
Support Specialist
9 years 11 months ago #43327 by alzander
Replied by alzander on topic IE Not grabbing FB
Sorry for the confusion. The problem isn't from JFBConnect, it's from your Fan Page in general. When I try to go directly to the page, below, it won't load for me. Instead, I'm brought to my Facebook Home page:
www.facebook.com/pages/Rochester-Agricul...ety/1474891936062316

That's usually a sign that the Page isn't public yet or has some sort of content restrictions (age, geography, etc) set on it. It's likely working in Firefox because you are logged into Facebook with an account that meets those restrictions (or are logged in as the admin of the FB Page). Until you lift those restrictions so you can visit the Page directly *without being logged into Facebook.com first*, you won't be able to promote it on your site.. because those restrictions will apply to all users that aren't logged into Facebook.

I hope that helps explain and get you going, but if not, or should you need any more help, just let me know!

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
9 years 11 months ago #43345 by coolcom
Replied by coolcom on topic IE Not grabbing FB
Oh Alex I am SO sorry I just put you through this.

Yes.. I had it country restricted.. duhh. Boy you have been kind for someone that just told me it was my fault.

Make more software Alex. I will buy it :) because the user experience is that good.
The topic has been locked.
Support Specialist
9 years 11 months ago #43356 by alzander
Replied by alzander on topic IE Not grabbing FB
Very glad to hear that got you going! We're glad you're happy with our software and will keep you posted about any new stuff we come up with, don't worry :) We'll actually be launching a new (free) service too that should be of use to all of our users. Targeting the end of the month.. wish us luck!

Of course, if you haven't already, one excellent way to help us out is leaving a rating and review for JFBConnect, or our support, on the Joomla Extension Directory. It certainly isn't required, but is very appreciated:
extensions.joomla.org/extensions/social-...ook-integration/7215

Thanks, and best of luck,
Alex
The topic has been locked.