Log in | Register
  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. First time I have a problem with autotune in Facebook App tab

Topic-icon First time I have a problem with autotune in Facebook App tab

Active Subscriptions:

None
10 years 5 days ago #43244 by thomaszgz
I am using JFBConnect 6.0.4 with Joomla 3.x (latest).
I have created the app for the 4 social networks you support (like a lot of times for differente customers)

When I get to Facebook App I have thre fields in red (one ts Page Tab that I don´t want to use and never have used it)

I attach the with 3 screenshots, 1.- The error, the config of WebSite Links and Page Tab when I filled and press Save Custom Settings, if I press Save All Recommendations settign JFBConnect like Page Tab Default Name.

In the email field I have tried a lot, from my domain (that has the email associated a Google Apps) with other valid gmail.account and with different valid email addresses from the customer domain.

I am bit lost, can you help me please ?
File Attachment:


File Attachment:


File Attachment:


Thanks and congrutalations for your extension
The topic has been locked.
Support Specialist
10 years 5 days ago #43246 by alzander
In the Website Links tab, there's a field for "Contact Email" as well as "User Support Email". From your pictures, I think you're filling out the User Support Email but not the Contact Email. Can you add an address to both fields and see if that allows you to properly save?

Let me know how that goes, and good luck,
Alex
The topic has been locked.
Active Subscriptions:

None
10 years 23 hours ago #43338 by wegwb
I have the same problem. it dont save any changes.
The topic has been locked.
Support Specialist
10 years 13 hours ago #43347 by alzander
Is there any error message you can provide for us, or any other information about the settings you're trying to save? Autotune definitely works, as there are many users saving their information every day.. so we'll need to determine what's different about your site or configuration that's causing problems.

Thanks,
Alex
The topic has been locked.
  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. First time I have a problem with autotune in Facebook App tab
From the Blog
Facebook | Twitter | LinkedIn | Blog RSS