Topic-icon FB connect doesn't work :S

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10 years 5 months ago #38815 by catchstaff
Hi,
I installed component, but when I try to log in with Facebook it says:
"This app is in sandbox mode. Edit the app configuration at developers.facebook.com/apps to make the app publicly visible."

I check the app and sandbox is disabled.

Please, could you help me to solve the problem?
Thanks in advance

Davide
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10 years 5 months ago #38823 by alzander
Replied by alzander on topic FB connect doesn't work :S
Davide,
I'm not sure. We've never heard of Facebook reporting that an app is in Sandbox mode when it really isn't. Can you verify that the App ID you've set in JFBConnect is the same as the one you've disabled in the Facebook Apps area? Beyond that, the only thing I can suggest is to wait a few hours to make sure the updated setting in Facebook has propagated to all of their servers.

If it's still not working in 12 hours, let us know and we'll gladly investigate further. At that point, our recommendation will likely be to create a new Facebook App and try with that.. just to make sure it's not something glitchy with that app.

Thanks,
Alex
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10 years 5 months ago #38834 by catchstaff
Hi Alex,
I tried to create a new fb app, but I have the same problem.
Could you check please?
The site is www.catchstaff.com

Thanks in advance
Davide
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10 years 5 months ago #38842 by alzander
Replied by alzander on topic FB connect doesn't work :S
Can you go into the Facebook Developer area for the app you have configured on your site and then go into the "Developer Roles" area. In there, click "Add" in the "Developers" section and add the following ID: 1251253607

From there, we'll be able to see your Facebook App configuration and test on the front-end. If necessary, we'll ask for admin credentials to the site, but I just don't think that's needed right now.

Thanks,
Alex
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10 years 5 months ago #38845 by catchstaff
Ok I did it!
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Support Specialist
10 years 5 months ago #38859 by alzander
Replied by alzander on topic FB connect doesn't work :S
Davide,
Your application is setup just fine. There's a few problems I see in your Joomla configuration though:
1) JFBConnect doesn't seem to have the AppID and/or secret key set. On your website, in the HTML, the AppId for JFBConnect isn't being set, so that's a big problem and needs to be fixed.
2) You have 2 other extensions adding the Facebook Javascript library, which are causing conflicts with JFBConnect:
a) Your Gavick template - You need to disable the social integration in the template settings and remove the Facebook AppId as well.
b) Something else - I'm not sure what, but right after the opening body tag is another inclusion of the Facebook Javascript library. This could be a module or plugin.. but it will need to be removed as well.

Our Autotune - Error Checker tool should show warnings about the above as well. Once fixed, it will show a "Pass" for all sections.

Let me know if that helps, but if you remove those and things still don't work, we'll gladly help.

Thanks,
Alex
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10 years 5 months ago - 10 years 5 months ago #38863 by catchstaff
Hi Alex,
I resolved it was in conflict with Gavick template.

Thank you very much for your support

Davide
Last edit: 10 years 5 months ago by catchstaff.
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10 years 5 months ago #38867 by alzander
Replied by alzander on topic FB connect doesn't work :S
No problem for the support, it's what we're here for. I'm glad we could help. As always, should you need anything else, just let us know.

Finally, if you haven't already, please consider leaving a rating and review for JFBConnect, or our support, on the Joomla Extension Directory. It certainly isn't required, but is very appreciated:
extensions.joomla.org/extensions/social-...ook-integration/7215

Thanks,
Alex
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